• Over 6 billion texts are sent every day. (CTIA) (Tweet this!)
     

  • Only 48% of businesses are currently equipped to handle any form of messaging. (Twilio) (Tweet this!)

  • 78% of people wish they could have a text conversation with a business. (RingCentral) (Tweet this!)

  • (2017 Update) 89% of consumers want to use messaging to communicate with businesses. (Twilio) (Tweet this!)

  • Messaging is the #1 preferred customer support channel in the U.S. (Twilio) (Tweet this!)

  • 44% of consumers prefer to press a button and initiate a text conversation, rather than wait on hold with an agent. (Harris) (Tweet this!)

  • Texting in the sales process with a qualified lead can increase conversions over 100%. (Velocify) (Tweet this!)

  • Response rates from text are 209% higher than those from phone calls. (FranchiseHelp) (Tweet this!)

Communicate the Way Your Customers Prefer.

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